Refund and Returns Policy
Our Commitment
At Whisky Emporium, we strive to provide an exceptional customer experience. This includes a straightforward and fair return/refund process for situations where a product may not meet your expectations.
Return Process
- Contact Customer Service: Initiate a return by contacting our customer service team at norbert@whiskyemporium.co.za or 082 602 0915. Please provide your order number, the reason for the return, and if you prefer a refund or exchange.
- Repackaging: Customer service will provide return instructions. Securely repackage the product(s) in the original packaging, if possible.
- Shipping: You are responsible for arranging and paying for return shipping. We recommend using a trackable shipping method to ensure safe delivery.
- Inspection: We’ll inspect the returned product upon arrival.
Refund Process
- Approved Refunds: Refunds will be processed within 7 business days of receiving and inspecting the returned product(s). Refunds will be issued to the original payment method.
Important Notes
- Restrictions: We cannot accept returns of opened or consumed products unless they are defective.
- Regional Laws: This policy adheres to South African consumer protection laws, including the Consumer Protection Act and the Electronic Communications and Transactions Act.
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.
- International Shipments: Special provisions may apply for returns on international orders. Contact customer service for guidance.
- Sale Items: Items purchased on sale or clearance may have modified return eligibility. Please review the terms of the sale before purchase.
Need Assistance?
If you have questions about our return and refund policy, please contact our customer service team:
- Email: norbert@whiskyemporium.co.za
- Phone: 082 602 0915
We appreciate your business and want to ensure your satisfaction with every purchase.